SHIPPING & RETURNS
Shipping &
Delivery Policy
The Emmi bags dispatch the order usually takes 1-4 days. Shipping usually takes 4-10 days but may take longer, Its all depending upon your location, product availability. Since the orders are placing to the addresses provided at the time of placing the order we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for any damage of products after delivery. Once delivered, the products will be subject to the terms and conditions mentioned in the warranty card attached to each product. For shortages or damages must be reported on the day of delivery, kindly take snap for an evidence For any assistance regarding Shipping & Returns drop a mail us www.customercare@emmibags.com">www.customercare@emmibags.com.
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. CAMEO DESIGN STUDIO is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk.
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Cancellation & Refund Policy
CAMEO DESIGN STUDIO believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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CAMEO DESIGN STUDIO does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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In case of any Refunds approved by the CAMEO DESIGN STUDIO, it’ll take 3-5 days for the refund to be processed to the end customer.
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Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. To return any items that are damaged or not as per your order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags. All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, sealable condition, otherwise the same will not taken back. We will require 2 - 21 days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete. For any assistance regarding Shipping & Returns drop a mail us on www.customercare@emmibags.com">www.customercare@emmibags.com.
Your use of the website and/or purchase from us are governed by following Terms and Conditions:
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The content of the pages of this website is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
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Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
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Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
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From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
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You may not create a link to our website from another website or document without CAMEO DESIGN STUDIO’s prior written consent.
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Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
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We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
Disclaimer: The above content is created at CAMEO DESIGN STUDIO's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
Out of Stock situations
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You will get a tracking code from our shipping partner, With that tracking code you can track your order . Every courier has an AWB number which we dispatch through the shipping partner.
Tracking Orders
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However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.